Having issues while installing IE11 on Windows 7

Date Published: 12/30/2013 1:12 AM
Author: shashi_next

Related to:
How to uninstall Internet Explorer 10 or Internet Explorer 11 from Windows 7




I am getting below in the log file and it fails everytime. Any Help ???





00:00.110: Started: 2013/12/29 (Y/M/D) 22:57:26.437 (local)

00:00.203: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)

00:00.203: Command line: "C:\Users\admin\Downloads\IE11-Windows6.1-x64-en-us.exe" 

00:00.219: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428

00:00.219: INFO:    Previous version of Internet Explorer: 10.0.9200.16750

00:00.250: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...

00:00.250: INFO:    ...and 11.1.0.0...

00:00.250: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...

00:00.281: INFO:    iexplore.exe version check success. Install can proceed.

00:00.281: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)

00:00.281: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"

00:00.297: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"

00:00.390: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"

00:03.526: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"

00:03.573: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE166DE.tmp\Spelling_en.msu.

00:03.573: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"

00:03.573: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE166DE.tmp\Hyphenation_en.msu.

00:03.573: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"

00:04.478: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.

00:05.835: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.

00:06.022: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE166DE.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE166DE.tmp\IE11-support\HardwareBlockingList.xml"

00:06.147: INFO:    Graphics Device Information: Mobile Intel(R) 4 Series Express Chipset Family

00:06.162: INFO:    Hardware support check succeeded. Installation will continue.

00:06.162: INFO:    Windows 7 operating system detected.

00:06.162: INFO:    Service pack major: 1

00:06.162: INFO:    Service pack minor: 0

00:06.162: INFO:    Service pack name:  Service Pack 1

00:06.162: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)

00:06.162: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)

00:06.162: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)

00:06.178: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)

00:06.178: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)

00:06.178: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.

00:06.178: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)

00:06.178: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)

00:06.194: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)

00:11.856: INFO:    Waiting for 0 prerequisite downloads.

00:11.856: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.

00:11.856: INFO:    Waiting for 0 language pack downloads.

00:11.856: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).

00:11.903: INFO:    No reboot logic message NrApiStart(0), lParam=0x003c27f0 returned 0x00000000.

00:13.900: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.

00:13.900: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.

00:13.900: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE166DE.tmp\IE11-neutral.Extracted.cab

00:13.916: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE166DE.tmp\IE11-neutral.Extracted.cab /quiet /norestart

01:16.222: INFO:    Process exit code 0x00003701 (14081) [The referenced assembly could not be found. ]

01:16.285: ERROR:   Neutral package installation failed (exit code = 0x00003701 (14081)).

01:16.332: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.

01:16.332: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.

01:16.332: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.

01:16.410: INFO:    Waiting for Active Setup to complete.

01:16.534: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.

01:20.653: INFO:    Message to User: Browser start failed.

01:34.989: ERROR:   Unable to launch URL: http://go.microsoft.com/fwlink/?LinkId=299204.

01:36.050: INFO:    Message to User: Browser start failed.

01:42.009: ERROR:   Unable to launch URL: http://go.microsoft.com/fwlink/?LinkId=299204.

01:42.852: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.

01:42.883: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll

01:42.883: INFO:    SQM Upload returned 403

01:45.738: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE166DE.tmp

01:46.268: INFO:    Unable to remove directory C:\Windows\TEMP\IE166DE.tmp, marking for deletion on reboot.

01:46.299: INFO:    Released Internet Explorer Installer Mutex




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  • Vic posted this on 10/23/2014 at 10:16 AM

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