Internet Explorer 10 fails to install via Windows Update (or standalone installer) on Win7-64. (9C59)

Date Published: 03/24/2013 5:25 PM
Author:

I don't even use IE, but this just bothers me that this won't install and I can't fix it. WinUpd gives me the 9C59 error, which is useless. There are others having this problem, but it doesn't seem like anybody's found a fix:

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/cannot-install-internet-explorer-10-i-get-error/3aa1591c-e8f7-47a1-840c-d6066556be8c <<--none of this stuff works.

Any ideas? All prerequisites are met and there are no other updates available.

This is the log:

00:00.015: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x64.exe" /WU-SILENT 00:00.031: INFO: Setup installer for Internet Explorer: 10.0.9200.16521 00:00.047: INFO: Previous version of Internet Explorer: 9.0.8112.16470 00:00.047: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0... 00:00.062: INFO: ...and 10.1.0.0... 00:00.062: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0... 00:00.078: INFO: iexplore.exe version check success. Install can proceed. 00:00.078: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1) 00:00.093: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt" 00:00.093: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml" 00:00.109: INFO: Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab" 00:00.936: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu" 00:00.967: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE12AF.tmp\Spelling_en.msu. 00:00.967: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu" 00:00.983: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE12AF.tmp\Hyphenation_en.msu. 00:00.998: INFO: Trying to extract ID: 7128 (1033) as "IE10-support.cab" 00:02.199: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use. 00:02.231: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE12AF.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE12AF.tmp\IE10-support\HardwareBlockingList.xml" 00:02.293: INFO: Hardware support check succeeded. Installation will continue. 00:02.309: INFO: Windows 7 operating system detected. 00:02.309: INFO: Service pack major: 1 00:02.324: INFO: Service pack minor: 0 00:02.324: INFO: Service pack name: Service Pack 1 00:02.340: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True) 00:02.340: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18044 >= 6.1.7601.17727 (True) 00:02.355: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18015 >= 6.1.7601.17617 (True) 00:02.371: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18015 >= 6.1.7601.17932 (True) 00:02.371: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf. 00:02.387: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True) 00:04.945: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE12AF.tmp\IE-Spelling-en.cab 00:04.961: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE12AF.tmp\IE-Hyphenation-en.cab 00:04.961: INFO: Waiting for 0 prerequisite downloads. 00:04.976: INFO: The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package. 00:05.023: INFO: No reboot logic message NrApiStart(0), lParam=0x00172808 returned 0x00000000. 00:05.475: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000. 00:05.491: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014. 00:05.507: INFO: Installing with the extracted package. C:\Windows\TEMP\IE12AF.tmp\IE10-neutral.Extracted.cab 00:05.507: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE12AF.tmp\IE10-neutral.Extracted.cab /quiet /norestart 00:06.380: INFO: Process exit code 0x00000015 (21) [The device is not ready. ] 00:06.396: ERROR: Neutral package installation failed (exit code = 0x00000015 (21)). 00:06.411: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000. 00:06.443: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000. 00:06.474: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016. 00:06.489: INFO: Waiting for Active Setup to complete. 00:06.521: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002, 00:06.536: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install. 00:06.552: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE12AF.tmp 00:06.599: INFO: Unable to remove directory C:\Windows\TEMP\IE12AF.tmp, marking for deletion on reboot. 00:06.614: INFO: Released Internet Explorer Installer Mutex 
submitted by dead_ed
[link] [comment]
View full answer on Reddit - Techsupport

View Local Answers...

Can't find the answer to this question?

No answers yet.

Can you answer this question?

Internet Explorer 10 fails to install via Windows Update (or standalone installer) on Win7-64. (9C59)

  • Your Nickname
  • Your Answer

  • Enter the code below to prove you are human